Our Company
RPCO is built on the principles of delighting our patients with our service and our products.Our Commitment to You:
We Care about your Vision Careand also yourAfter Care…
Vision Care:
We guarantee to…
Offer not just an eye test … we’ll open your eyes to an amazing vision care experience.
- Ensure total satisfaction with your vision examination. Give you our undivided attentionwith no interruptions, in a relaxed and comfortable environment.
Provide the best value complete vision examination for you, including Visual Fields, intraocular pressure screening and advanced digital retinal photography.
Be innovative and use some of the latest technology to give you the most accurate examination possible.
Offer you a fully personalised monthly contact lens and spectacle schemes.
Build on our 40 years of expertise and local experience as independent Optometrists. As anInvestor in People business we are continually learning how to improve our performance.
We Care:
We guarantee to…
Have a happy, friendly and caring teamwho will always go the extra mile for you.
Make sure that you get glasses or cont
acts lenses that you LOVE! Listen to you.
Ask for your opinions - your comments are invaluable to us, so we offer patient feedbackforms to continuously improve our service and your experience.
Help if you have an eye care emergency.
Offer complimentary hot or cold refreshments made just for you.
To try to see you promptly. However, there are up-to-date magazines just in case!
Provide clean toilets and baby changing facilities.
Give you the best value.
After Care:
We guarantee…
You a 30-day “no quibble” happiness policy on spectacle lenses. We offer a 30 day non-tolerance guarantee and we will change them for an alternative lens.
Free minor repairsincluding nose pad replacement for our pat
- ients. A one year warranty against manufacturing faults in frames or lenses. Free lifetime aftercarefor your glasses including servicing, cleaning and adjustments.